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Implementation and Program Support We take a hands-on approach to implementing our solutions, working closely with our customers to ensure they understand what we're doing and how we're doing it. Led by a Senior Implementation Manager, our implementation team details all processes and oversees the customization of services to suit your specific needs. From system creation through to the ultimate transition to your long-term Gilmore account manager, our implementation team is available to answer your questions and provide the reassurances that your expectations will be met. Once implementation is complete, a dedicated account team takes over. This team ensures that your program continues to operate smoothly and evolves to meet your changing needs. Systematic and seamless, our proven support process is designed to give you optimum peace of mind-and to establish a clear level of service for your Gilmore solution over the long term.