CUSTOMER CARE MANAGER

JOB SUMMARY:

The Customer Care Manager (CCM) reports into the Manager, Customer Care. The CCM maintains positive relationships with our customers. Conducts customer and market research. Participates in the identification of growth and advancement opportunities. Ensures continued growth of our customer relationships. Supports the Executive Management staff by providing continual feedback on customer development.


JOB DESCRIPTION:

Position Responsibilities include:
  • Establish and maintain positive communication channels between Gilmore and Customer
  • Act as a point of escalation for Customer
  • Monitor customer activities and their respective markets for evolving trends
  • Identify and action Customer and Market needs, wants, and opportunities
  • Compile and deliver customer and market updates on a monthly basis
  • Assemble and present business reviews as per the department schedule
  • Present new products and services as required
  • Prepare and implement account action plans on a quarterly basis
EXPERIENCE:
  • Knowledge of modern business communication, including style and format of letters, memoranda, e-mail, minutes, and reports
  • Skill to use a personal computer and experience using Word, Excel, PowerPoint, Outlook, Internet Explorer, Visio (preferred).
  • Skill to use appropriate resources to conduct Customer and Market research
  • Ability to build and advance interpersonal relationships
  • Ability to establish priorities, work independently, and proceed with objectives without supervision
  • Ability to handle and resolve recurring problems
  • Strong organization and listening skills
  • Preferred education experience in business, sales, and/or marketing
  • Three years of related experience or;
  • Equivalent combination of education and experience
  • Able to travel as required to meet with customers face to face in Canada and the United States of America
Additional Information:
Position Type: Full Time and Salaried.
Gilmore is an equal opportunity employer.

Please send your resume with cover letter to Human resources and refer to Customer Care Manager.


Closing Date:  November 30, 2008