The Account Manager reports directly to the Manager of Customer Operations, is a team player that has a positive attitude, is enthusiastic and takes initiative. They are responsible to plan, organize and manage customer projects from inception to completion.
Position Responsibilities:
Manages projects to ensure scope is delivered in a timely fashion.
Supervises a team of Service Representatives.
Gathers user requirements.
Liaises with various departments to coordinate the development of projects.
Manages resources for the fulfillment of project deliverables.
Develops and writes technical documentation related to projects.
Monitors and evaluates implemented programs.
Identifies areas of weakness in programs and follows through with solutions or
improvements.
Communicates project progress to key stakeholders as required.
Qualifications:
Mandatory:
Previous project management experience is required.
Strong analytical, oral and written skills are required.
Strong analytical, oral and written skills are required.
Ability to manage multiple priorities.
Be able to adapt to changing demands.
Proven experience in prioritizing, managing and completing multiple tasks.
Demonstrated ability to work in a team based environment.
Ability to work independently.
Work and act professionally in all situations.
Sophisticated PC knowledge and ability to use email functions.
Previous experience in an office environment.
Proven track record of results delivery.
Preferred:
Experience in technical writing.
University education and related experience.
Candidate Profile:
Strong organization skills.
Positive attitude.
Good communication skills.
Multi-tasking skills.
Flexible and self-confident.
Self-motivated.
Additional Information:
Position Type: Full Time and Salaried
Gilmore is an equal opportunity employer
Please send resume with cover letter to
Human resources and refer to Account Manager in the subject line.
